Privacy Policy

1. Introduction

Jae Labs LTD ("Jae Labs", "we", "us", or "our") operates https://jaelabsltd.com and develops digital products and services, including Healy App, Vox Document, Datana, Juma, ScholaMind.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our corporate website, contact us, or use products and services operated under the Jae Labs umbrella — including our mobile applications distributed on Google Play and the Apple App Store.

This corporate website does not process payments. Paid subscriptions, purchases, and other transactions are completed within our individual product applications and websites, where applicable.

2. Information We Collect

We may collect the following categories of information:

• Contact details such as name, email address, phone number, and company name when you reach out to us.
• Account and profile information when you register for or use our products (for example username, academic profile fields, or workspace settings).
• Content you upload or create in a product (for example documents, notes, chat messages, quizzes, or other user-generated content needed to provide the service).
• Payment-related information such as billing name, billing address, transaction references, purchase tokens, and payment status. Card and bank details are processed by our payment partners (including Google Play Billing, Apple In-App Purchase, Flutterwave, and similar processors) and are not stored by us in full.
• Device and usage data such as app version, device type, OS version, IP address, crash/diagnostic logs, and interaction logs.
• Support communications and feedback you send to us.

3. How We Use Information

We use personal information to:

• Provide, operate, maintain, and improve our website, products, and services.
• Process transactions, subscriptions, in-app purchases, invoices, and related customer support.
• Communicate with you about your account, service updates, security notices, and marketing where permitted.
• Detect, prevent, and address fraud, abuse, and security incidents.
• Comply with legal, regulatory, store-platform, and payment-partner requirements.

4. Payment Processing

Payments for our products may be processed by third-party payment providers and app-store billing systems, including Google Play Billing, Apple In-App Purchase, Flutterwave, and other licensed processors. These providers collect and process payment information according to their own privacy policies and applicable financial regulations.

We receive limited transaction data needed to confirm payment, deliver services, issue receipts, and handle billing support.

5. Sharing of Information

We may share information with:

• Payment processors, app stores, and financial partners to complete transactions.
• Cloud hosting, AI/model providers, analytics, email, and customer-support providers that help us operate our services under contractual safeguards.
• Professional advisers, regulators, or authorities when required by law or to protect our rights, users, and systems.
• A successor entity in connection with a merger, acquisition, or business transfer.

6. Data Retention and Security

We retain personal information only for as long as needed to provide services, meet legal obligations, resolve disputes, and enforce agreements.

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information. No method of transmission or storage is completely secure.

7. Account and Data Deletion

If you create an account in a Jae Labs product or mobile app, you may request deletion of that account and associated personal data.

Use our dedicated request page at https://jaelabsltd.com/delete-account, or email hi@jaelabsltd.com with the subject line "Account deletion", the product or app name, and the email or username on the account.

We process verified deletion requests within a reasonable period, typically within 30 days, and permanently delete associated account data except where we must retain limited records for legal, security, fraud-prevention, tax, or accounting obligations. Freezing or disabling an account is not a substitute for deletion.

8. Your Rights

Depending on your location, you may have rights to access, correct, delete, restrict, or object to certain processing of your personal information, and to withdraw consent where processing is consent-based.

To exercise these rights, contact us at hi@jaelabsltd.com. We may need to verify your identity before responding.

9. International Transfers

We may process and store information in Nigeria and other countries where we or our service providers operate. Where required, we use appropriate safeguards for cross-border transfers.

10. Contact

Questions about this Privacy Policy may be sent to hi@jaelabsltd.com.

Jae Labs LTD, 24 Tudun Muntsira Chikaji, Sabon Gari, Zaria, Kaduna State, NG.